Your acceptance of this Policy
Pillexa Inc. and our affiliates (“Pillexa”, “we”, “us”, and “our”) respect your privacy and are committed to protecting it.This policy applies to information we collect, use, or disclose about you on the Pillexa platform (the “Platform”), as further described in our terms of use (our “Terms”), through your correspondence with us, and when you interact with us or our advertising and applications on third-party websites and services. Capitalized terms used but not defined in this policy have the meaning ascribed to them in our Terms.

This policy applies to information we collect, use, or disclose about you on the Pillexa platform (the “Platform”), as further described in our terms of use (our “Terms”), through your correspondence with us, and when you interact with us or our advertising and applications on third-party websites and services. Capitalized terms used but not defined in this policy have the meaning ascribed to them in our Terms.

Please read this policy carefully to understand Pillexa’s policies and practices for collecting, processing, and storing your personal information. If you do not agree with our policies and practices, please do not use the Platform.

By accessing or using the Platform, you indicate that you understand, accept, and consent to the practices described in this policy. This policy may change from time to time. Your continued use of this Platform after we make changes indicates that you accept and consent to those changes, so please check the policy periodically for updates. Moreover, if you provide Pillexa or our service providers and agents with personal information of another individual, you represent that you have all necessary authority or have obtained all necessary consents from such person to enable us to collect, use, and disclose such personal information for the purposes set forth in this policy. If you do not have the necessary authority or consents, please do not provide the personal information of that other individual.  We will notify you in advance of any material changes to this policy and obtain your consent to any new ways that we collect, use, and disclose your personal information to the extent required by law.

What is personal information and what is covered by this Policy
Third-party websites

The Platform may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that we do not control these third-party websites, these third parties have their own privacy policies and we are not responsible or liable for these policies, and we encourage you to read the privacy policy of every website you visit.
Information we collect about you
We collect and use several types of information from and about you, including:

  • Personal information, such as your name, mailing address, e-mail address, telephone number, Internet protocol (IP) address used to connect your computer to the Internet, username or other similar identifier, billing and account information, and any other identifier we may use to contact you, as well as information you provide when making an Order Request, including the answers you provide to Intake Questionnaires, which may include information relating to your health including your age, height, weight, medical history, current medications, and other information required by the applicable Prescriber;

  • Non-personal information, that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as non-personal demographic information or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific feature of the Platform in a way that cannot be used to identify an individual; and

  • Technical information, including your login information, if any, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access the Platform, and usage and interaction details.
Information you provide to us
We use different methods to collect your information, including through:

  • Direct interactions with you where you provide information to us, for example, by submitting Order Requests and completing Intake Questionnaires on the Platform or otherwise corresponding with us or with Brands, Prescribers, or Pharmacies on or through the Platform;

  • Automated technologies or interactions, as you navigate through the Platform. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, or other tracking technologies;

  • Third parties or publicly available sources, for example, from Brands, Prescribers, or Pharmacies.
How we collect information about you
The information we collect directly from you on or through the Platform may include information that you provide by, for example, submitting Order Requests and completing Intake Questionnaires on the Platform, and your search queries or other correspondence made on or through the Platform.Information we collect through cookies and other automatic data collection technologies  

As you navigate through and interact with the Platform, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to the Platform, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Platform; and
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.
We may also use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). To learn more or to opt-out of tailored advertising please visit Digital Advertising Alliance of Canada Opt-Out Tool. We may also use this information to monitor your Order Requests for compliance with our Terms.
The information we collect automatically is statistical information and may include personal information, and we may maintain it or associate it with personal information we collect in other ways. It helps us to improve the Platform and to deliver a better and more personalized service, including by enabling us to estimate our audience size and usage patterns, store information about your preferences, speed up your searches, and recognize you when you return to the Platform.

Third Parties

We may also collect information, including personal information, about you from third parties, which we may combine with other information we have collected, including from Brands, Prescribers, and Pharmacies. For example, we may receive a copy of prescriptions issued to you by Prescriber through the Platform so that we can share that back to you, which may occur through your user account hosted on a Brand’s website.

Some content or applications on the Platform, including advertisements, are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the Platform. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioural) advertising or other targeted content.

We do not control these third-party tracking technologies or how they are used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
How we use your information
We use information, including personal information, that we collect about you or that you provide to us:

  • To present the Platform and its contents to you and notify you about changes to the Platform or any products or services offered or provided though it;

  • To fulfill the purposes for which you provided the information or that were described when it was collected, including to enable the review and, if approved, fulfillment of Order Requests by Brands, Prescribers, and Pharmacies, or any other purpose for which you provide it;

  • To carry out our obligations and enforce our rights arising from any contracts with you or to comply with legal requirements, protect the safety, rights, property, or security of Pillexa or the general public, detect, prevent, or otherwise address fraud, security, or technical issues, and to prevent or stop activity that we consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity;

  • To improve the Platform, products or services, marketing, or customer relationships and experiences, measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you, or monitor, analyze and understand usage and activity trends and for other research, analytical, and statistical purposes; and

  • For any other purpose with your consent or as permitted by law.

Privacy laws generally define "personal information" as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate an individual.

This policy describes how we collect, use, disclose, maintain, and protect your personal information when you use the Platform.

We will only use your personal information in accordance with this policy or as otherwise permitted or required by applicable law. We take steps to ensure that the personal information we collect about you is adequate, relevant, not excessive, and used for limited purposes.
Disclosure of your information
We may disclose aggregated information about our users and information that does not identify any individual without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:
  • To Brands, Prescribers, and Pharmacies for the purposes of reviewing your Order Requests and, if approved, prescribing, filling, and delivering the applicable Products;
  • To our subsidiaries and affiliates, as applicable;
  • In accordance with applicable law, to another entity in connection with an acquisition or merger, sale or transfer of a business unit or assets, bankruptcy proceeding, or as part of any other similar business transfer in which personal information held by Pillexa is among the assets transferred, including during negotiations related to such transactions;
  • To advertisers and advertising networks that require the information to select and serve relevant advertisements to you and others. We may use aggregate information about our users to help advertisers target a specific audience. We may make use of the personal information we have collected from you to enable us to display our advertisers' advertisement to that target audience;
  • To contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Platform improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy;
  • To fulfill the purpose for which you provide it, for any other purpose disclosed by us when you provide the information or permitted by law, or with your consent; or
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law, enforce or apply our term of use and other agreements, or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Pillexa, our customers, or others. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Transferring your personal information
We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with website improvement and optimization), including to Brands, Prescribers, and Pharmacies, and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

By providing us with personal information, you acknowledge and agree that such personal information may be transferred to other jurisdictions for processing and storage, including in servers located across Canada and in the United States. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of the jurisdiction of destination may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation.
Data Security
The security of your personal information is very important to us. We use reasonable physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Any payment transactions performed by Pillexa will be encrypted using SSL technology. Your personal information that constitutes personal health information is held in a secure environment hosted by MedStack.

The safety and security of your information also depends on you. You are responsible for keeping your Account Details confidential and secure.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platform.
Data Retention
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any purpose without further notice to you or your consent and may sell or otherwise transfer such data to third parties.
Children under the age of 14
No one under age 14 may provide any personal information through or on the Platform without parental or guardian consent. We do not knowingly collect personal information from children under 14 without such consent. If we learn we have collected or received personal information from a child under 14 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 14, please contact our Privacy Officer.
Accessing and correcting your personal information
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law, you have the right to request access to and to correct the personal information that we hold about you.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

We will provide access to your personal information, subject to exceptions set out in applicable privacy legislation.

If you are concerned about our response or would like to correct the information provided, you may contact our Privacy Officer.
Withdrawing your consent
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact our Privacy Officer. Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
Changes to our privacy policy
It is our policy to post any changes we make to our privacy policy on this page. We include the date the privacy policy was last revised at the top of the page. You are responsible for periodically visiting the Platform and this privacy policy to check for any changes.
Contact information and challenging compliance
We welcome your questions, comments, and requests regarding this privacy policy and our privacy practices. Please contact our Privacy Officer at:

Attn: Privacy Officer

We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact our Privacy Officer using the contact information listed above.